- Overview and Scope
This Shipping Policy governs the delivery of pure-color thickened blackout curtains purchased from Solidblackout (“we”, “us”, or “our”). We operate from Singapore and supply customers located within Europe. By placing an order on solidblackout.com, you agree to the shipping terms outlined below.
- Fulfillment and Processing Time
Processing Period: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) following order confirmation.
Fulfillment Location: Orders are dispatched directly from our operational facility located at:
81 Ubi Avenue 4, #01-07 UB.One, Singapore 408830
Confirmation Notification: Upon dispatch, you will receive a confirmation email containing your tracking information.
- Shipping Partners and Transit Times
Carriers: We partner with major international couriers, including DHL, FedEx, and UPS Priority services, to ensure reliable international transit to European destinations.
Estimated Delivery Window: Standard delivery is estimated to take between 5 to 9 business days from the date of dispatch, depending on the destination country and customs clearance procedures.
Automated Tracking Updates: To maintain transparency throughout the delivery journey, our system automatically dispatches email notifications to your provided email address at key milestones, including:
Order dispatch confirmation
Arrival and scanning at international logistics hubs
Local out-for-delivery status in your destination country
- Duties, Taxes, and Customs Clearance
Delivery Duty Paid (DDP): All shipments are dispatched on a DDP (Delivered Duty Paid) basis. Applicable import duties, customs clearance fees, and local value-added taxes (VAT) associated with the destination country are fully managed and covered in the final purchase price displayed at checkout. Customers will not incur any additional customs charges upon delivery.
- Delays, Investigations, and Resolutions
Transit Delays: While we strive to meet the estimated 5 to 9 business day delivery window, unforeseen circumstances such as severe weather, customs inspection holds, or peak seasonal carrier congestion may occasionally cause delays.
Carrier Investigation: If a shipment exceeds the standard delivery timeframe, we will formally initiate a formal investigation with the respective carrier (DHL, FedEx, or UPS).
Resolution Outcomes: Upon completion of the carrier investigation and based on the verified delivery status, we will coordinate a resolution with you, which may include a full refund or a replacement shipment as deemed appropriate under the circumstances.
- Contact Information
For any inquiries regarding your shipment or delivery status, please contact our customer support team:
Operational Address: 81 Ubi Avenue 4, #01-07 UB.One, Singapore 408830
Telephone: +65 6385 0506
Email: merchandiser@solidblackout.com