- Introduction and Acceptance of Terms
This website (solidblackout.com) is operated by Solidblackout, based in Singapore. By accessing our website, purchasing our products, or interacting with our services, you agree to be bound by these Terms of Service. These terms govern all sales and interactions between Solidblackout (“we”, “us”, or “our”) and consumers located in Europe. Please read these terms carefully before placing any order.
- Company and Contact Information
Name: Solidblackout
Website: solidblackout.com
Registered Address: 81 Ubi Avenue 4, #01-07 UB.One, Singapore 408830
Telephone: +65 6385 0506
Email: merchandiser@solidblackout.com
- Order Processing and Fulfillment
Processing Time: Orders are processed and dispatched within 1 to 3 business days following order confirmation.
Shipping Partners: We collaborate with major international logistics providers, including DHL, FedEx, and UPS Priority services, to deliver orders from Singapore to European destinations.
Estimated Delivery: Standard delivery is expected within 5 to 9 business days following dispatch.
Tracking Notifications: At key milestones—including dispatch, arrival at logistics hubs, and local out-for-delivery stages—automated tracking updates will be sent to the email address provided by the customer at checkout.
Shipping Delays and Resolution: If an order exceeds the standard transport time, we will initiate an official investigation with the respective carrier. Based on the findings of the investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
- Risk of Loss and Transfer of Ownership
In compliance with European consumer protection legislation, the risk of damage or loss of goods remains with us and only transfers to the consumer upon physical receipt of the goods. The risk does not transfer upon handover to the carrier. Ownership of the products passes to the customer upon successful delivery.
- Right of Withdrawal and Returns (European Consumer Protection)
14-Day Withdrawal Period: Consumers located in Europe have the statutory right to withdraw from their purchase contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Exercising the Right of Withdrawal: To exercise the right of withdrawal, you must inform us of your decision by means of an unequivocal statement sent via email to our customer support.
Damaged or Defective Items: If you receive items that are flawed, defective, or damaged, you may contact our after-sales customer service via email within the specified timeframe and provide photographic evidence of the issue. For damaged items, you are not required to return the physical item; upon verification of the photographic evidence, we will process a full refund or a replacement.
- Governing Law and Jurisdiction
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Singapore, without prejudice to any mandatory consumer protection provisions applicable under the laws of the European consumer’s country of habitual residence.